The Tortoise And The HAIR
An interview I still need to put together recently reminded me of a hairy experience I had some time back. Thought I’d share the thought.
I had walked into some hair styling franchise whose name I will not repeat and asked about getting a cut and dye. I think I just wanted streaks in my hair at the time. They told me that it’d be impossible and to make an appointment, so I made the appointment and went on my way. It was when I came back for my appointment that I found out how stupid they really are.
I let them know I was there, and the lady informs me, “Oh, but we can’t dye your hair! Our person who does that is not in.” Oh great, so the appointment I made was for nothing because that is the main reason why I made it and why they told me I had to make an appointment. I told her as much and she explained there was nothing she could do about it; would I like to make an appointment for another day?
Heck no!
I told the woman where to shove her frickin’ appointment book and walked out. One of those temper flair-ups because I am sick and tired of being jerked around by an airheaded brunette. I am a brunette with much more going for me than that woman had.
That same day I walked into another business, this time a mom-and-pop style business and they not only got me in at that moment but did everything as I needed.
The best part of this adventure is this: The small beauty shop is still alive and well. That big ol’ franchise which couldn’t organize their stuff? They’re gone like the wind.
Much like the title of this post, and like the story of the tortoise and a hare, the little guy keeps going because they are nice and they serve their customers with care. That darn hare of a franchise crashed because they couldn’t be bothered with how their potential customers felt.
Of course not all franchises are bad, it is how they are handled. This big box was not handled well.
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